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Frequently Asked Questions

Get all the answers to the most frequently asked questions (FAQs).


General Questions

Is the rate guaranteed?

Yes, we do offer guaranteed rates of return on all of our products.

If I withdraw what happens to the rest of my account balance?

Depending on the investment product, interest is accrued on a daily basis on the balance even after the withdrawal is made.

What is the ‘current value’ of my investment?

Depending on the type of investment product, the current value would be the current rate the investment is performing.

How do I cancel my transaction?

You can choose to ignore the transaction and it gets automatically canceled or you can contact the support team to effect the cancellation immediately.

Why does my transaction take so long?

All our transactions are automated, if yours takes long then this is caused mainly by the bitcoin or financial organisation's network.